Returns policy

We want to guarantee you the best possible shopping experience. However, if you are not satisfied with a product you have ordered or if it is faulty, our return policy is as follows:

Returns

According to the European law DIRECTIVE 2011/83/EU, if you are a consumer purchasing for personal use and reside in the European Union, you have the right to withdraw from your order within 14 days of receiving your product, without giving any reason. You then have a further 14 days from the date you notify us of your decision to withdraw to send the product back to us.

To notify us of a withdrawal, please contact us at contact@nauticspares.com using the model withdrawal form below, or by any other clear statement. If more than 14 days have gone by since you received your product without any such notification, we can no longer offer you a refund or exchange under this right of withdrawal.

To be eligible for a return, your item must be in the same condition that you received it. It must also be properly packed to protect it during the return transport. You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Below at ‘Shipping’ we provide more information about handling your return.

The right of withdrawal does not apply to goods made to your specifications or clearly personalised (for example, cables or parts cut or configured to order), nor to sealed goods which have been unsealed after delivery and which are not suitable for return for health, hygiene or safety reasons.

This right of withdrawal is reserved to consumers. Returns from professional customers (companies, boatyards, dealers, installers) are accepted only with our prior written agreement and may be subject to a restocking fee.

Returns from the United States and Canada

For orders delivered to the United States or Canada, the following conditions apply and prevail over any conflicting provision of this policy.

  • Non-defective items (14-day return right): return shipping, export formalities and any customs charges are at the customer’s expense. Items must be returned by tracked service, with a copy of the original invoice and the commercial invoice marked “Returned goods of EU origin – return for refund”. Any duties, taxes or fees charged to NAUTIC SPARES on the return will be deducted from the refund.
  • Defective items: please contact us before returning anything, with your order number, photos and a description of the fault. Warranty claims are handled under the manufacturer’s warranty. After review, NAUTIC SPARES will, at its option, replace the item, refund it, or request its return. Approved return shipping costs are reimbursed up to the cost of a standard tracked postal service.
  • Transport damage: must be reported by e-mail with photos within 3 days of delivery.
  • Non-refundable: import duties, taxes, brokerage and bank fees. Refused or unclaimed parcels are refunded minus outbound and return shipping costs and any charges incurred.

Legal warranty of conformity (European Union consumers)

Independently of the return policy described above, if you are a consumer residing in the European Union, your purchase benefits from the legal warranty of conformity. Under this warranty, NAUTIC SPARES is liable for any lack of conformity existing at the time of delivery which becomes apparent within two years of that delivery. You may request repair or replacement of the product, free of charge, or, where this is not possible, a price reduction or cancellation of the sale. This legal warranty is in addition to, and independent of, any commercial warranty offered by the manufacturer, and does not affect your other statutory rights.

Refund

1. Defective Product:
If the product you ordered turns out to be defective, you have the following options:

  • Full Refund: you will be refunded the total amount of the product, including the original delivery cost and the return shipping cost. The product must be returned to us in this case, unless otherwise instructed by us.

  • Product Replacement: upon request, we will replace the defective product with an identical one at no additional cost. The refund or replacement will be processed once the returned product has been received and inspected by our quality control team.

2. Withdrawal of a functional product (EU consumers):
If you are a consumer residing in the European Union and wish to withdraw from your order for a product that is functional and matches your order, the following conditions apply:

  • Return Shipping Costs: return shipping fees are your responsibility.

  • Refund: the product must be returned in its original condition, complete and in its original packaging. You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. We will refund the price of the product, including the original delivery cost, within 14 days of the date on which we are informed of your decision to withdraw. We may withhold the refund until we have received the goods back, or you have supplied evidence of having sent them back, whichever is the earliest.

3. Non-Refundable Fees:
Transaction fees and bank charges are non-refundable. Customs duties are non-refundable except where required by mandatory law applicable to your order. Please contact our customer service before initiating a return to receive the necessary instructions to ensure a smooth process.

Once your return is approved under the applicable case above, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, using the same means of payment used for the initial transaction. If you have not received your refund within 14 days of the date on which we confirmed your refund, please contact contact@nauticspares.com.

Exchanges (if applicable)

If you want to exchange your item, please send us an email at contact@nauticspares.com informing us of the desired exchange, the original purchased product and the item you would like to receive. Then, return the item you want to exchange to our address listed in the “Shipping” section, indicating the original invoice number. Once we have received your item we will dispatch the desired item.

Shipping

To return your product, you should mail your product to:
Nauticspares – Eureka Logistique Gimont
Boulevard du Nord
Lieu dit “Au Pont”
Parking de la Piscine
32200 Gimont – FRANCE

You will be responsible for paying for your own shipping costs for returning/exchanging your item, except for defective items or a full withdrawal refund as described above. You will also be responsible for the products until they are received at our address. We recommend you use a trackable shipping method and might consider insurance for higher valued goods.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract, as a consumer residing in the European Union)

To NAUTIC SPARES – GAMA SARL, 8 place Roger Salengro, 31000 Toulouse, France, contact@nauticspares.com:

I hereby give notice that I withdraw from my contract for the sale of the following goods: [description of the goods]
Ordered on [date] / received on [date]
Order number: [_____]
Name of consumer: [_____]
Address of consumer: [_____]
Date: [_____]

FR – (https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2011:304:0064:0088:fr:PDF)
EN – (https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2011:304:0064:0088:en:PDF )
DE – (https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2011:304:0064:0088:de:PDF)
ES – ( https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2011:304:0064:0088:es:PDF )
IT – (https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2011:304:0064:0088:it:PDF )