On this FAQ – Frequently Asked Questions page, we answer any questions you may have about purchasing products and services from our merchant site. Are you missing any information? We invite you to send us an e-mail : contact@nauticspares.com.
FAQ - Frequently asked questions
We offer a wide range of spare parts for boats, covering various boat brands and models. Nauticspares also offers on-board comfort equipment, such as: – seat suspensions – complete tables: bases and tops – TV elevator systems All these systems are specially designed and tested by us for use on board boats and in damp, salty environments.
Spare parts :
Our website offers you several ways to identify with certainty the part you wish to replace:
- the part number : each part is identified by its original part number
- photos : visual identification is also an excellent way of confirming your choices
- the designation : which precisely describes the part, its components and version if applicable
- its use : when possible, we list the brands and boat models , or products, on which these parts are installed
Still in doubt? Then contact us – by phone (call / message / WhatsApp): +33 (0)6 333 044 50 or – by e-mail: contact@nauticspares.com Please include all the information you need to identify the part you’re looking for. Sometimes a simple photo of the part you have in hands can replace a very long message.
Comfort equipment :
We make it a point of honor to give you the advice you need to make your project a success. That’s why we invite you to contact us if you have any doubts about the use or installation of any of our equipment. To ensure that your request is processed efficiently, please gather all the information you need to analyse your project, without overlooking any technical or commercial points. – by phone (call / message / WhatsApp): +33 (0)6 333 044 50 or – by e-mail: contact@nauticspares.com
To place an order, you must create a customer account on our webshop. Once logged in, browse our catalog, add the items of your choice to your basket, then follow the instructions to complete your order.
Payments by bank transfer are preferable to limit the fees charged to both customer and merchant. We accept, via the Stripe platform, secure credit card payments (Visa, MasterCard, American Express) as well as Apple Pay and Google Pay.
Contact us as soon as possible at contact@nauticspares.com or on +33 (0)6 333 044 50 (WhatsApp), quoting your order number.
We process and dispatch orders quickly — good news for your project, but it does mean the window to modify an order is short. If your order has not yet been prepared, we will do our best to change or cancel it. If it has already been dispatched, we will guide you through the return procedure instead.
If you are a consumer in the European Union, you also benefit from a legal right of withdrawal of 14 days from the day you receive your order, allowing you to return it without having to give a reason. Return conditions and the refund process are detailed in our return and refund policy below.
Shipping costs vary according to destination and order weight and dimensions. You can check shipping costs during the checkout process before finalizing your purchase.
We are committed to providing our customers with a satisfying online shopping experience. However, we understand that special circumstances may arise and you may need to return a product. To facilitate this process, please read our Return Policy below. 1. shipping and return costs:
- Initial transportation costs are non-refundable.
- Return shipping costs are at the customer’s expense, except in the case of error on our part or defective products.
2. Return conditions :
- The product must be returned within 10 days of receipt.
- The returned product must be in its original condition, unused, undamaged and with all accessories supplied.
- The product must be accompanied by all original documents, including user manuals and warranty certificates.
- The serial number of the returned product must correspond to the one registered at the time of purchase.
3. Return process :
- Please contact our customer service department at contact@nauticspares.com to obtain a Return Material Authorization (RMA) number before returning the product.
- Pack the product carefully in its original packaging to prevent damage during the transport.
- Include a copy of the purchase invoice and the Return Material Authorization (RMA) number in the packaging.
4. Inspection and refund :
- Once the returned product has been received, it will be inspected to ensure that it meets the return conditions.
- If the product complies with our return policy, we will issue a refund within 10 working days.
5. Exceptions :
- Some products, due to their nature, may be excluded from our return policy. These exceptions will be clearly indicated on the product page.
6. Customer service :
- If you have any questions or concerns about returns, please contact our customer service department at contact@nauticspares.com.
We’re here to offer you exceptional service and complete satisfaction with your online purchases.
Once your order has been shipped, you will receive a shipping confirmation e-mail containing a tracking number. You can use this number to track your parcel on the carrier’s website.
You can contact us by e-mail at contact@nauticspares.com or by phone +33 (0)6 333 044 50. Our team will be happy to answer all your questions as quickly as possible. Please note that our office hours are Monday to Friday, 9am – 5pm (CET).
Before you order — technical advice is free and unlimited. If you need dimensions, compatibility confirmation, electrical specifications or help identifying the right reference, contact us at contact@nauticspares.com or on +33 (0)6 333 044 50 (WhatsApp). Our team will give you everything you need to order with confidence — a photo of the part you have on board is often enough.
After you order, full installation instructions, wiring diagrams and maintenance documentation are sent to you once your order is confirmed. Part of this documentation is issued by our partner manufacturers and is not published openly, which is why we share it directly with our customers rather than posting it on the website.
Do you need a specific document before ordering, to validate your project? Just ask — we will check with the manufacturer what can be shared.
Nauticspares.com offers international delivery to many countries around the world. Currently, our delivery service covers Europe, USA, Caribbean countries and islands, Asia, Australia, New Zealand, UAE, Saudi Arabia, Qatar, Turkey, Africa. You can check the availability of delivery in your area when you place your order by using our delivery cost calculator. However, please note that some countries may be excluded due to restrictions imposed by international law. Also, please note that some products may be subject to delivery restrictions due to specific distribution agreements. If a product cannot be delivered to your country, this may be due to contractual agreements in place. If your country is not available during the order process, this may be due to these limitations. If you have any questions about delivery to specific countries, please contact us at contact@nauticspares.com, and we’ll be happy to provide you with further information and find solutions tailored to your situation. We are constantly striving to optimize our delivery network in order to offer our customers exceptional service in compliance with current laws and regulations.
We want to guarantee you the best possible shopping experience. However, if you are not satisfied with a product you have ordered or if it is faulty, our return policy is as follows:
1. Defective product :
If the product ordered is defective, you have the following options:
- Full refund: You will be refunded the full amount of the product, as well as the return shipping costs.
- Product replacement: On request, we will exchange the defective product for an identical one at no extra charge.
Terms: Refunds or replacements will be made once the returned product has been received and checked by our quality department.
2. Functional product :
If you wish to return a product that is functional and conforms to your order, the following conditions apply:
- Return shipping: Return shipping costs are at the customer’s expense.
- Refunds: The product must be returned in its original functional and visual condition. After reception and validation of the quality of the product by our service, a refund of the amount of the product will be made within 15 days.
3. Non-refundable fees :
In all cases of return, transaction fees, bank charges and customs duties are non-refundable. Please contact our customer service department before returning any goods, so that we can provide you with the necessary instructions.
At Nauticspares, we are committed to offering as many spare parts as possible individually. Our goal is to help reduce unnecessary costs and promote sustainable, repair-oriented maintenance practices.
However, some of our suppliers do not allow the sale of critical components (such as electric motors, electronic boards, or gearboxes) on their own. This is often due to safety regulations, technical liability, or warranty conditions. In such cases, the manufacturer requires that these components be assembled in-house on the complete unit (actuator, system, mechanism…) to ensure compliance, reliability, and traceability.
➡️ What this means: If a motor is faulty, we are sometimes only able to offer a replacement of the complete actuator or system.
We fully understand that this may seem frustrating or even environmentally counterproductive. That’s why—true to our mission—we actively encourage our suppliers to make more individual parts available and to move the marine equipment industry toward more sustainable and modular practices.
Thank you for your understanding.
Shipping costs depend on your destination, the weight and the dimensions of your order. You can see the exact cost by adding items to your cart and entering your delivery address — no need to place the order to check.
As a guide: shipping typically starts around 18€ for mainland Europe, 25€ for the UK/Switzerland/Norway, and 32€ for the USA, Caribbean, Middle East and other international destinations. Larger or heavier items (tables, TV lifts, seat suspensions) may cost more due to their size.
Need a quote before you start shopping? Contact us at contact@nauticspares.com or +33 (0)6 333 044 50 (call / message / WhatsApp) with the reference(s) you’re interested in and your delivery address.
Yes. Our carriers deliver to any valid address, including marinas, boatyards, and charter bases — not just private homes.
To avoid any delay, please include as much detail as possible at checkout: marina name, berth/pontoon number, boatyard or charter company name, and a local contact number if the parcel needs to be handed to reception or a dockmaster rather than directly to you.
If you’re not sure your delivery point will be recognised by the carrier, contact us before ordering at contact@nauticspares.com or +33 (0)6 333 044 50 (call / message / WhatsApp) and we’ll confirm delivery is possible before you pay.
We understand that a boat immobilised by a missing part is a priority. Express shipping is available for most destinations, at an additional cost calculated at checkout / Please contact us before ordering — depending on your location and the part’s availability, we will do our best to offer the fastest possible shipping option.
For urgent requests, contact us directly at contact@nauticspares.com or +33 (0)6 333 044 50 (call / message / WhatsApp) — mention “urgent” and your location, and we’ll tell you the fastest realistic delivery option before you order.
We work with DHL, UPS, Fedex, DSV, Chronopost…] depending on your destination and the size of your order.
Every order is tracked: once shipped, you receive a confirmation e-mail with a tracking number and a link to follow your parcel in real time (see question 8 above).
All shipments are insured for their full value against loss or damage in transit.
Questions about a specific destination? Contact us at contact@nauticspares.com or +33 (0)6 333 044 50 (call / message / WhatsApp).
Important — please read before your parcel arrives. When your order is delivered, inspect it in the presence of the carrier or courier before signing for it. If the packaging or the product itself shows any sign of damage, you must note it in writing — on the delivery slip or in the carrier’s delivery app — and take photos, before accepting the parcel. This formal statement, known as filing a “reserve”, is what makes it possible to open a claim with the carrier. Without it, we are unfortunately not able to open a case or obtain compensation, however legitimate the damage may be.
Shipping is entrusted to partner carriers (see question 17), each operating under their own terms, conditions and insurance cover. NauticSpares also holds its own transport insurance, but in all cases, filing reserves at the moment of delivery is the essential first step — please don’t skip it, even if the damage looks minor or you’re in a hurry to open the box.
If your parcel arrives damaged: contact us within [X days] at contact@nauticspares.com or +33 (0)6 333 044 50 (call / message / WhatsApp), with your written reserves, photos and the delivery slip. We open a claim with the carrier on your behalf.
If your parcel is lost: let us know as soon as possible. We immediately open an investigation with the carrier to locate it.
In the most difficult cases, while a carrier dispute is being resolved, we may ship a replacement part at our own expense so that your project isn’t held up by an administrative process.