On this FAQ – Frequently Asked Questions page, we answer any questions you may have about purchasing products and services from our merchant site. Are you missing any information? We invite you to send us an e-mail : contact@nauticspares.com.
FAQ - Frequently asked questions
We offer a wide range of spare parts for boats, covering various boat brands and models. Nauticspares also offers on-board comfort equipment, such as: – seat suspensions – complete tables: bases and tops – TV elevator systems All these systems are specially designed and tested by us for use on board boats and in damp, salty environments.
Spare parts :
Our website offers you several ways to identify with certainty the part you wish to replace:
- the part number : each part is identified by its original part number
- photos : visual identification is also an excellent way of confirming your choices
- the designation : which precisely describes the part, its components and version if applicable
- its use : when possible, we list the brands and boat models , or products, on which these parts are installed
Still in doubt? Then contact us – by phone (call / message / WhatsApp): +33 (0)6 333 044 50 or – by e-mail: contact@nauticspares.com Please include all the information you need to identify the part you’re looking for. Sometimes a simple photo of the part you have in hands can replace a very long message.
Comfort equipment :
We make it a point of honor to give you the advice you need to make your project a success. That’s why we invite you to contact us if you have any doubts about the use or installation of any of our equipment. To ensure that your request is processed efficiently, please gather all the information you need to analyse your project, without overlooking any technical or commercial points. – by phone (call / message / WhatsApp): +33 (0)6 333 044 50 or – by e-mail: contact@nauticspares.com
To place an order, you must create a customer account on our webshop. Once logged in, browse our catalog, add the items of your choice to your basket, then follow the instructions to complete your order.
Payments by bank transfer are preferable to limit the fees charged to both customer and merchant. We accept, via the Stripe platform, secure credit card payments (Visa, MasterCard, American Express) as well as Apple Pay and Google Pay.
Unfortunately, once an order has been confirmed, it cannot be cancelled or modified. We process orders quickly to ensure prompt dispatch.
Shipping costs vary according to destination and order weight and dimensions. You can check shipping costs during the checkout process before finalizing your purchase.
We are committed to providing our customers with a satisfying online shopping experience. However, we understand that special circumstances may arise and you may need to return a product. To facilitate this process, please read our Return Policy below. 1. shipping and return costs:
- Initial transportation costs are non-refundable.
- Return shipping costs are at the customer’s expense, except in the case of error on our part or defective products.
2. Return conditions :
- The product must be returned within 10 days of receipt.
- The returned product must be in its original condition, unused, undamaged and with all accessories supplied.
- The product must be accompanied by all original documents, including user manuals and warranty certificates.
- The serial number of the returned product must correspond to the one registered at the time of purchase.
3. Return process :
- Please contact our customer service department at contact@nauticspares.com to obtain a Return Material Authorization (RMA) number before returning the product.
- Pack the product carefully in its original packaging to prevent damage during the transport.
- Include a copy of the purchase invoice and the Return Material Authorization (RMA) number in the packaging.
4. Inspection and refund :
- Once the returned product has been received, it will be inspected to ensure that it meets the return conditions.
- If the product complies with our return policy, we will issue a refund within 10 working days.
5. Exceptions :
- Some products, due to their nature, may be excluded from our return policy. These exceptions will be clearly indicated on the product page.
6. Customer service :
- If you have any questions or concerns about returns, please contact our customer service department at contact@nauticspares.com.
We’re here to offer you exceptional service and complete satisfaction with your online purchases.
Once your order has been shipped, you will receive a shipping confirmation e-mail containing a tracking number. You can use this number to track your parcel on the carrier’s website.
You can contact us by e-mail at contact@nauticspares.com or by phone +33 (0)6 333 044 50. Our team will be happy to answer all your questions as quickly as possible. Please note that our office hours are Monday to Friday, 9am – 5pm (CET).
In order to guarantee the security and confidentiality of our technical information, product documentation and products installation instructions will be made available only after validation of the purchase and full payment confirmation. This measure is intended to protect our intellectual property and ensure that our customers have exclusive access to the information they need to make the best use of our products. Once your purchase has been confirmed, you will receive privileged access to all relevant documentation, enabling you to make the most of your purchase. We’re convinced that this approach enhances the value of your investment by providing you with quality technical support whenever you need it. Thank you for your understanding and confidence in us
Nauticspares.com offers international delivery to many countries around the world. Currently, our delivery service covers Europe, USA, Caribbean countries and islands, Asia, Australia, New Zealand, UAE, Saudi Arabia, Qatar, Turkey, Africa. You can check the availability of delivery in your area when you place your order by using our delivery cost calculator. However, please note that some countries may be excluded due to restrictions imposed by international law. Also, please note that some products may be subject to delivery restrictions due to specific distribution agreements. If a product cannot be delivered to your country, this may be due to contractual agreements in place. If your country is not available during the order process, this may be due to these limitations. If you have any questions about delivery to specific countries, please contact us at contact@nauticspares.com, and we’ll be happy to provide you with further information and find solutions tailored to your situation. We are constantly striving to optimize our delivery network in order to offer our customers exceptional service in compliance with current laws and regulations.
We want to guarantee you the best possible shopping experience. However, if you are not satisfied with a product you have ordered or if it is faulty, our return policy is as follows:
1. Defective product :
If the product ordered is defective, you have the following options:
- Full refund: You will be refunded the full amount of the product, as well as the return shipping costs.
- Product replacement: On request, we will exchange the defective product for an identical one at no extra charge.
Terms: Refunds or replacements will be made once the returned product has been received and checked by our quality department.
2. Functional product :
If you wish to return a product that is functional and conforms to your order, the following conditions apply:
- Return shipping: Return shipping costs are at the customer’s expense.
- Refunds: The product must be returned in its original functional and visual condition. After reception and validation of the quality of the product by our service, a refund of the amount of the product will be made within 15 days.
3. Non-refundable fees :
In all cases of return, transaction fees, bank charges and customs duties are non-refundable. Please contact our customer service department before returning any goods, so that we can provide you with the necessary instructions.
At Nauticspares, we are committed to offering as many spare parts as possible individually. Our goal is to help reduce unnecessary costs and promote sustainable, repair-oriented maintenance practices.
However, some of our suppliers do not allow the sale of critical components (such as electric motors, electronic boards, or gearboxes) on their own. This is often due to safety regulations, technical liability, or warranty conditions. In such cases, the manufacturer requires that these components be assembled in-house on the complete unit (actuator, system, mechanism…) to ensure compliance, reliability, and traceability.
➡️ What this means: If a motor is faulty, we are sometimes only able to offer a replacement of the complete actuator or system.
We fully understand that this may seem frustrating or even environmentally counterproductive. That’s why—true to our mission—we actively encourage our suppliers to make more individual parts available and to move the marine equipment industry toward more sustainable and modular practices.
Thank you for your understanding.