{"id":2224,"date":"2024-02-22T13:25:02","date_gmt":"2024-02-22T12:25:02","guid":{"rendered":"https:\/\/nauticspares.com\/faq\/"},"modified":"2026-09-22T15:02:40","modified_gmt":"2026-09-22T13:02:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/nauticspares.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text creadisiac_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]On this FAQ &#8211; Frequently Asked Questions page, we answer any questions you may have about purchasing products and services from our merchant site. Are you missing any information? We invite you to send us an e-mail : contact@nauticspares.com.[\/vc_column_text][\/vc_column][\/vc_row][vc_row creadisiac_css_id=&#8221;66ed39690cc7f&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoiY3JlYWRpc2lhY19yZXNwb25zaXZlX3NwYWNpbmciLCJzZWxlY3Rvcl9pZCI6IjY2ZWQzOTY5MGNjN2YiLCJzaG9ydGNvZGUiOiJ2Y19yb3ciLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; creadisiac_parallax=&#8221;0&#8243; creadisiac_gradient_switch=&#8221;no&#8221; creadisiac_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; creadisiac_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column creadisiac_css_id=&#8221;66ed391ac931c&#8221; parallax_scroll=&#8221;no&#8221; creadisiac_sticky_column=&#8221;false&#8221; wd_collapsible_content_switcher=&#8221;no&#8221; wd_column_role_offcanvas_desktop=&#8221;no&#8221; wd_column_role_offcanvas_tablet=&#8221;no&#8221; wd_column_role_offcanvas_mobile=&#8221;no&#8221; wd_column_role_content_desktop=&#8221;no&#8221; wd_column_role_content_tablet=&#8221;no&#8221; wd_column_role_content_mobile=&#8221;no&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; creadisiac_parallax=&#8221;0&#8243; creadisiac_box_shadow=&#8221;no&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoiY3JlYWRpc2lhY19yZXNwb25zaXZlX3NwYWNpbmciLCJzZWxlY3Rvcl9pZCI6IjY2ZWQzOTFhYzkzMWMiLCJzaG9ydGNvZGUiOiJ2Y19jb2x1bW4iLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221; wd_z_index=&#8221;no&#8221;][vc_tta_accordion section_title_tag=&#8221;h3&#8243; active_section=&#8221;1&#8243; title=&#8221;FAQ &#8211; Frequently asked questions&#8221;][vc_tta_section title=&#8221;1. Which kind of products do you offer on NauticSpares.com?&#8221; tab_id=&#8221;1708156250066-c3822098-b646&#8243;]\t\t<div id=\"wd-666c4339c4ce7\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-666c4339c4ce7 text-left \">\n\t\t\t<p>We offer a wide range of <strong>spare parts<\/strong> for boats, covering various boat brands and models. Nauticspares also offers on-board <strong>comfort equipment<\/strong>, such as: &#8211; seat suspensions &#8211; complete tables: bases and tops &#8211; TV elevator systems All these systems are specially designed and tested by us for use on board boats and in damp, salty environments.<\/p>\n\t\t<\/div>\n\t\t[\/vc_tta_section][vc_tta_section title=&#8221;2. How can I be sure that the product I have ordered is the one I need?&#8221; tab_id=&#8221;1708156250079-7ff80a78-fba4&#8243;]\t\t<div id=\"wd-65d77b2a490c2\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-65d77b2a490c2 text-left \">\n\t\t\t<h5>Spare parts :<\/h5>\n<p>Our website offers you several ways to identify with certainty the part you wish to replace:<\/p>\n<ul>\n<li>the part number : each part is identified by its original part number<\/li>\n<li>photos : visual identification is also an excellent way of confirming your choices<\/li>\n<li>the designation : which precisely describes the part, its components and version if applicable<\/li>\n<li>its use : when possible, we list the brands and boat models , or products, on which these parts are installed<\/li>\n<\/ul>\n<p>Still in doubt? Then contact us &#8211; by phone (call \/ message \/ WhatsApp): +33 (0)6 333 044 50 or &#8211; by e-mail: contact@nauticspares.com Please include all the information you need to identify the part you&#8217;re looking for. Sometimes a simple photo of the part you have in hands can replace a very long message.<\/p>\n<h5>Comfort equipment :<\/h5>\n<p>We make it a point of honor to give you the advice you need to make your project a success. That&#8217;s why we invite you to contact us if you have any doubts about the use or installation of any of our equipment. To ensure that your request is processed efficiently, please gather all the information you need to analyse your project, without overlooking any technical or commercial points. &#8211; by phone (call \/ message \/ WhatsApp): +33 (0)6 333 044 50 or &#8211; by e-mail: contact@nauticspares.com<\/p>\n\t\t<\/div>\n\t\t[\/vc_tta_section][vc_tta_section title=&#8221;3. How can I place an order on your site?&#8221; tab_id=&#8221;1708156661091-d9db61cf-c609&#8243;]\t\t<div id=\"wd-65d7411fb5b97\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-65d7411fb5b97 text-left \">\n\t\t\t<p>To place an order, you must create a customer account on our webshop. Once logged in, browse our catalog, add the items of your choice to your basket, then follow the instructions to complete your order.<\/p>\n\t\t<\/div>\n\t\t[\/vc_tta_section][vc_tta_section title=&#8221;4. Which payment methods do you accept?&#8221; tab_id=&#8221;1708605747107-2fae16cf-e05a&#8221;]\t\t<div id=\"wd-65d7414ee00f5\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-65d7414ee00f5 text-left \">\n\t\t\t<p>Payments by bank transfer are preferable to limit the fees charged to both customer and merchant. We accept, via the Stripe platform, secure credit card payments (Visa, MasterCard, American Express) as well as Apple Pay and Google Pay.<\/p>\n\t\t<\/div>\n\t\t[\/vc_tta_section][vc_tta_section title=&#8221;5. Can I cancel or change my order after I have placed it?&#8221; tab_id=&#8221;1708605746940-9b6758ad-8ed3&#8243;]\t\t<div id=\"wd-6ab278573ee69\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6ab278573ee69 text-left \">\n\t\t\t<p>Contact us as soon as possible at <a title=\"contact@nauticspares.com\" href=\"mailto:contact@nauticspares.com\" target=\"_blank\" rel=\"noopener\">contact@nauticspares.com<\/a> or on <a href=\"tel:+33633304450\">+33 (0)6 333 044 50<\/a> (<a href=\"https:\/\/wa.me\/33633304450\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>), quoting your order number.<\/p>\n<p>We process and dispatch orders quickly \u2014 good news for your project, but it does mean the window to modify an order is short. If your order has not yet been prepared, we will do our best to change or cancel it. If it has already been dispatched, we will guide you through the return procedure instead.<\/p>\n<p>If you are a consumer in the European Union, you also benefit from a legal right of withdrawal of <strong>14 days<\/strong> from the day you receive your order, allowing you to return it without having to give a reason. Return conditions and the refund process are detailed in our return and refund policy below.<\/p>\n\t\t<\/div>\n\t\t[\/vc_tta_section][vc_tta_section title=&#8221;6. How much are the shipping costs?&#8221; tab_id=&#8221;1708605746757-025f16b6-e286&#8243;]\t\t<div id=\"wd-65d742759b834\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-65d742759b834 text-left \">\n\t\t\t<p>Shipping costs vary according to destination and order weight and dimensions. You can check shipping costs during the checkout process before finalizing your purchase.<\/p>\n\t\t<\/div>\n\t\t[\/vc_tta_section][vc_tta_section title=&#8221;7. Do you offer refunds or returns?&#8221; tab_id=&#8221;1708605746590-c5316ac0-6093&#8243;]\t\t<div id=\"wd-65d77b5984477\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-65d77b5984477 text-left \">\n\t\t\t<p>We are committed to providing our customers with a satisfying online shopping experience. However, we understand that special circumstances may arise and you may need to return a product. To facilitate this process, please read our Return Policy below. <strong>1. shipping and return costs:<\/strong><\/p>\n<ul>\n<li>Initial transportation costs are non-refundable.<\/li>\n<li>Return shipping costs are at the customer&#8217;s expense, except in the case of error on our part or defective products.<\/li>\n<\/ul>\n<p><strong>2. Return conditions :<\/strong><\/p>\n<ul>\n<li>The product must be returned within 10 days of receipt.<\/li>\n<li>The returned product must be in its original condition, unused, undamaged and with all accessories supplied.<\/li>\n<li>The product must be accompanied by all original documents, including user manuals and warranty certificates.<\/li>\n<li>The serial number of the returned product must correspond to the one registered at the time of purchase.<\/li>\n<\/ul>\n<p><strong>3. Return process :<\/strong><\/p>\n<ul>\n<li>Please contact our customer service department at <a target=\"_new\" rel=\"noopener\">contact@nauticspares.com<\/a> to obtain a Return Material Authorization (RMA) number before returning the product.<\/li>\n<li>Pack the product carefully in its original packaging to prevent damage during the transport.<\/li>\n<li>Include a copy of the purchase invoice and the Return Material Authorization (RMA) number in the packaging.<\/li>\n<\/ul>\n<p><strong>4. Inspection and refund :<\/strong><\/p>\n<ul>\n<li>Once the returned product has been received, it will be inspected to ensure that it meets the return conditions.<\/li>\n<li>If the product complies with our return policy, we will issue a refund within 10 working days.<\/li>\n<\/ul>\n<p><strong>5. Exceptions :<\/strong><\/p>\n<ul>\n<li>Some products, due to their nature, may be excluded from our return policy. These exceptions will be clearly indicated on the product page.<\/li>\n<\/ul>\n<p><strong>6. Customer service :<\/strong><\/p>\n<ul>\n<li>If you have any questions or concerns about returns, please contact our customer service department at <a target=\"_new\" rel=\"noopener\">contact@nauticspares.com<\/a>.<\/li>\n<\/ul>\n<p>We&#8217;re here to offer you exceptional service and complete satisfaction with your online purchases.<\/p>\n\t\t<\/div>\n\t\t[\/vc_tta_section][vc_tta_section title=&#8221;8. How can I track my order?&#8221; tab_id=&#8221;1708605746422-d95bb9e8-2ba4&#8243;]\t\t<div id=\"wd-65d744ea00b4c\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-65d744ea00b4c text-left \">\n\t\t\t<p>Once your order has been shipped, you will receive a shipping confirmation e-mail containing a tracking number. You can use this number to track your parcel on the carrier&#8217;s website.<\/p>\n\t\t<\/div>\n\t\t[\/vc_tta_section][vc_tta_section title=&#8221;9. How can I contact you if I have further questions?&#8221; tab_id=&#8221;1708605746281-16958c23-f836&#8243;]\t\t<div id=\"wd-65d74aff3bd73\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-65d74aff3bd73 text-left \">\n\t\t\t<p>You can contact us by e-mail at <a target=\"_new\" rel=\"noopener\">contact@nauticspares.com<\/a> or by phone +33 (0)6 333 044 50. Our team will be happy to answer all your questions as quickly as possible. Please note that our office hours are Monday to Friday, 9am &#8211; 5pm (CET).<\/p>\n\t\t<\/div>\n\t\t[\/vc_tta_section][vc_tta_section title=&#8221;10. How do I get product technical documentation?&#8221; tab_id=&#8221;1708605746072-e1613486-c218&#8243;]\t\t<div id=\"wd-6ab2775d21172\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6ab2775d21172 text-left \">\n\t\t\t<p><strong>Before you order \u2014 technical advice is free and unlimited.<\/strong> If you need dimensions, compatibility confirmation, electrical specifications or help identifying the right reference, contact us at <a title=\"contact@nauticspares.com\" href=\"mailto:contact@nauticspares.com\" target=\"_blank\" rel=\"noopener\">contact@nauticspares.com<\/a> or on <a href=\"tel:+33633304450\">+33 (0)6 333 044 50<\/a> (<a href=\"https:\/\/wa.me\/33633304450\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>). Our team will give you everything you need to order with confidence \u2014 a photo of the part you have on board is often enough.<\/p>\n<p><strong>After you order<\/strong>, full installation instructions, wiring diagrams and maintenance documentation are sent to you once your order is confirmed. Part of this documentation is issued by our partner manufacturers and is not published openly, which is why we share it directly with our customers rather than posting it on the website.<\/p>\n<p>Do you need a specific document before ordering, to validate your project? Just ask \u2014 we will check with the manufacturer what can be shared.<\/p>\n\t\t<\/div>\n\t\t[\/vc_tta_section][vc_tta_section title=&#8221;11. To which countries do you deliver your products?&#8221; tab_id=&#8221;1708791338667-6dbcaae1-4f3c&#8221;]\t\t<div id=\"wd-65da1ab5501f6\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-65da1ab5501f6 text-left \">\n\t\t\t<p>Nauticspares.com offers international delivery to many countries around the world. Currently, our delivery service covers Europe, USA, Caribbean countries and islands, Asia, Australia, New Zealand, UAE, Saudi Arabia, Qatar, Turkey, Africa. You can check the availability of delivery in your area when you place your order by using our delivery cost calculator. However, please note that some countries may be excluded due to restrictions imposed by international law. Also, please note that some products may be subject to delivery restrictions due to specific distribution agreements. If a product cannot be delivered to your country, this may be due to contractual agreements in place. If your country is not available during the order process, this may be due to these limitations. If you have any questions about delivery to specific countries, please contact us at <a target=\"_new\" rel=\"noopener\">contact@nauticspares.com,<\/a> and we&#8217;ll be happy to provide you with further information and find solutions tailored to your situation. We are constantly striving to optimize our delivery network in order to offer our customers exceptional service in compliance with current laws and regulations.<\/p>\n\t\t<\/div>\n\t\t[\/vc_tta_section][vc_tta_section title=&#8221;12. What are the return conditions?&#8221; tab_id=&#8221;1726822176585-b437bb0b-ca3a&#8221;]\t\t<div id=\"wd-66ed375980032\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-66ed375980032 text-left \">\n\t\t\t<p>We want to guarantee you the best possible shopping experience. However, if you are not satisfied with a product you have ordered or if it is faulty, our return policy is as follows:<\/p>\n<h4>1. Defective product :<\/h4>\n<p>If the product ordered is defective, you have the following options:<\/p>\n<ul>\n<li><strong>Full refund<\/strong>: You will be refunded the full amount of the product, as well as the return shipping costs.<\/li>\n<li><strong>Product replacement<\/strong>: On request, we will exchange the defective product for an identical one at no extra charge.<\/li>\n<\/ul>\n<p><strong>Terms<\/strong>: Refunds or replacements will be made once the returned product has been received and checked by our quality department.<\/p>\n<h4>2. Functional product :<\/h4>\n<p>If you wish to return a product that is functional and conforms to your order, the following conditions apply:<\/p>\n<ul>\n<li><strong>Return shipping<\/strong>: Return shipping costs are at the customer&#8217;s expense.<\/li>\n<li><strong>Refunds<\/strong>: The product must be returned in its <strong>original functional and visual<\/strong> condition. After reception and validation of the quality of the product by our service, a refund of the amount of the product will be made within <strong>15 days<\/strong>.<\/li>\n<\/ul>\n<h4>3. Non-refundable fees :<\/h4>\n<p>In all cases of return, <strong>transaction fees, bank charges and customs duties are non-refundable<\/strong>. Please contact our customer service department before returning any goods, so that we can provide you with the necessary instructions.<\/p>\n\t\t<\/div>\n\t\t[\/vc_tta_section][vc_tta_section title=&#8221;13. Why are some parts not available individually (motor, gearbox, pcb, control board, etc.)?&#8221; tab_id=&#8221;1747845935460-3b6d822b-4ed1&#8243;]\t\t<div id=\"wd-682e037048683\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-682e037048683 text-left \">\n\t\t\t<p data-start=\"157\" data-end=\"361\">At <strong data-start=\"160\" data-end=\"176\">Nauticspares<\/strong>, we are committed to offering as many spare parts as possible individually. Our goal is to help reduce unnecessary costs and promote sustainable, repair-oriented maintenance practices.<\/p>\n<p data-start=\"363\" data-end=\"787\">However, some of our suppliers do not allow the sale of critical components (such as electric motors, electronic boards, or gearboxes) on their own. This is often due to safety regulations, technical liability, or warranty conditions. In such cases, the manufacturer requires that these components be assembled in-house on the complete unit (actuator, system, mechanism\u2026) to ensure compliance, reliability, and traceability.<\/p>\n<p data-start=\"789\" data-end=\"920\">\u27a1\ufe0f <strong data-start=\"792\" data-end=\"812\">What this means:<\/strong> If a motor is faulty, we are sometimes only able to offer a replacement of the complete actuator or system.<\/p>\n<p data-start=\"922\" data-end=\"1211\">We fully understand that this may seem frustrating or even environmentally counterproductive. That\u2019s why\u2014true to our mission\u2014we actively encourage our suppliers to make more individual parts available and to move the marine equipment industry toward more sustainable and modular practices.<\/p>\n<p data-start=\"1213\" data-end=\"1246\">Thank you for your understanding.<\/p>\n\t\t<\/div>\n\t\t[\/vc_tta_section][vc_tta_section title=&#8221;14. How much will shipping cost to my country?&#8221; tab_id=&#8221;1790081387951-0e8008ce-55e3&#8243;][vc_column_text css=&#8221;&#8221; creadisiac_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]Shipping costs depend on your destination, the weight and the dimensions of your order. You can see the exact cost by adding items to your cart and entering your delivery address \u2014 no need to place the order to check.<\/p>\n<p>As a guide: shipping typically starts around 18\u20ac for mainland Europe, 25\u20ac for the UK\/Switzerland\/Norway, and 32\u20ac for the USA, Caribbean, Middle East and other international destinations. Larger or heavier items (tables, TV lifts, seat suspensions) may cost more due to their size.<\/p>\n<p>Need a quote before you start shopping? Contact us at <a href=\"mailto:contact@nauticspares.com\">contact@nauticspares.com<\/a> or <a href=\"tel:+33633304450\">+33 (0)6 333 044 50<\/a> (call \/ message \/ <a href=\"https:\/\/wa.me\/33633304450\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>) with the reference(s) you&#8217;re interested in and your delivery address.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;15. Can you deliver to a marina, a boatyard, a charter base, or a boat in transit?&#8221; tab_id=&#8221;1790081547633-a620d385-b33c&#8221;][vc_column_text css=&#8221;&#8221; creadisiac_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]Yes. Our carriers deliver to any valid address, including marinas, boatyards, and charter bases \u2014 not just private homes.<\/p>\n<p>To avoid any delay, please include as much detail as possible at checkout: marina name, berth\/pontoon number, boatyard or charter company name, and a local contact number if the parcel needs to be handed to reception or a dockmaster rather than directly to you.<\/p>\n<p>If you&#8217;re not sure your delivery point will be recognised by the carrier, contact us before ordering at <a href=\"mailto:contact@nauticspares.com\">contact@nauticspares.com<\/a> or <a href=\"tel:+33633304450\">+33 (0)6 333 044 50<\/a> (call \/ message \/ <a href=\"https:\/\/wa.me\/33633304450\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>) and we&#8217;ll confirm delivery is possible before you pay.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;16. My boat is out of service, do you offer express shipping?&#8221; tab_id=&#8221;1790081618499-46dce874-5dc7&#8243;][vc_column_text css=&#8221;&#8221; creadisiac_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]We understand that a boat immobilised by a missing part is a priority. Express shipping is available for most destinations, at an additional cost calculated at checkout \/ Please contact us before ordering \u2014 depending on your location and the part&#8217;s availability, we will do our best to offer the fastest possible shipping option.<\/p>\n<p>For urgent requests, contact us directly at <a href=\"mailto:contact@nauticspares.com\">contact@nauticspares.com<\/a> or <a href=\"tel:+33633304450\">+33 (0)6 333 044 50<\/a> (call \/ message \/ <a href=\"https:\/\/wa.me\/33633304450\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>) \u2014 mention &#8220;urgent&#8221; and your location, and we&#8217;ll tell you the fastest realistic delivery option before you order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;17. Which carriers do you use? Is my parcel tracked and insured?&#8221; tab_id=&#8221;1790081708263-678049a6-8745&#8243;][vc_column_text css=&#8221;&#8221; creadisiac_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]We work with DHL, UPS, Fedex, DSV, Chronopost&#8230;] depending on your destination and the size of your order.<\/p>\n<p>Every order is tracked: once shipped, you receive a confirmation e-mail with a tracking number and a link to follow your parcel in real time (see question 8 above).<\/p>\n<p>All shipments are insured for their full value against loss or damage in transit.<\/p>\n<p>Questions about a specific destination? Contact us at <a href=\"mailto:contact@nauticspares.com\">contact@nauticspares.com<\/a> or <a href=\"tel:+33633304450\">+33 (0)6 333 044 50<\/a> (call \/ message \/ <a href=\"https:\/\/wa.me\/33633304450\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;18. What happens if my parcel is lost or damaged in transit?&#8221; tab_id=&#8221;1790081838032-650935fb-724d&#8221;][vc_column_text css=&#8221;&#8221; creadisiac_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<strong>Important \u2014 please read before your parcel arrives.<\/strong> When your order is delivered, inspect it in the presence of the carrier or courier before signing for it. If the packaging or the product itself shows any sign of damage, you must note it in writing \u2014 on the delivery slip or in the carrier&#8217;s delivery app \u2014 and take photos, before accepting the parcel. This formal statement, known as filing a &#8220;reserve&#8221;, is what makes it possible to open a claim with the carrier. Without it, we are unfortunately not able to open a case or obtain compensation, however legitimate the damage may be.<\/p>\n<p>Shipping is entrusted to partner carriers (see question 17), each operating under their own terms, conditions and insurance cover. NauticSpares also holds its own transport insurance, but in all cases, filing reserves at the moment of delivery is the essential first step \u2014 please don&#8217;t skip it, even if the damage looks minor or you&#8217;re in a hurry to open the box.<\/p>\n<p><strong>If your parcel arrives damaged:<\/strong> contact us within [X days] at <a href=\"mailto:contact@nauticspares.com\">contact@nauticspares.com<\/a> or <a href=\"tel:+33633304450\">+33 (0)6 333 044 50<\/a> (call \/ message \/ <a href=\"https:\/\/wa.me\/33633304450\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>), with your written reserves, photos and the delivery slip. We open a claim with the carrier on your behalf.<\/p>\n<p><strong>If your parcel is lost:<\/strong> let us know as soon as possible. We immediately open an investigation with the carrier to locate it.<\/p>\n<p>In the most difficult cases, while a carrier dispute is being resolved, we may ship a replacement part at our own expense so that your project isn&#8217;t held up by an administrative process.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text creadisiac_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]On this FAQ &#8211; Frequently Asked Questions page, we answer any questions you may have about purchasing products<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2224","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nauticspares.com\/en\/wp-json\/wp\/v2\/pages\/2224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nauticspares.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nauticspares.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nauticspares.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/nauticspares.com\/en\/wp-json\/wp\/v2\/comments?post=2224"}],"version-history":[{"count":15,"href":"https:\/\/nauticspares.com\/en\/wp-json\/wp\/v2\/pages\/2224\/revisions"}],"predecessor-version":[{"id":3488,"href":"https:\/\/nauticspares.com\/en\/wp-json\/wp\/v2\/pages\/2224\/revisions\/3488"}],"wp:attachment":[{"href":"https:\/\/nauticspares.com\/en\/wp-json\/wp\/v2\/media?parent=2224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}